Here is a list of the most frequently asked questions:
You must post your schedule in order for your employees to view it. As you go forward in time, creating new schedules for each week, you don't want your employees to look at the schedule before you are done with those future weeks. Your employees will always see the schedule only from the current date through the date to which you have posted the schedule. For help on how to post, look at the tutorial under "Scheduling each week" in the help.
As soon as you post your schedule your employees can view any changes. All changes to the schedule occur in real time.
All access inside your account is secured by SSL technology. Your information is backed up every 10 minutes.
We recognize that every scheduling situation is unique. That's why we have an expert team of scheduling consultants who can develop a custom solution for your particular needs. Call us at 866-846-3123 and ask about our consulting services.
Our servers are located in state of the art data centers that have multiple redundant power backup and redundant internet connectivity to ensure that our servers stay operational all the time, 24 hours a day, 7 days week. We also have several backup servers located throughout the United States that are always standing by in case of an emergency. We do recommend that you print out your schedule often just in case, mainly because you may lose the internet connection in your location. We have virtually no downtime.
Yes. You can schedule up to 10 breaks per shift.
Yes. Simply go to the employee's user record in your account uncheck the box that says "Allow employee to swap shifts?"
Yes. You can add notes for each shift you post.
Yes. In the setup wizard you can choose to use either the standard am/pm format or military time. You can also change this at any time inside General Options.
Currently there is no limit to the number of locations, department, and tasks you can enter.